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Refund & Cancellation Policy

Last updated: 3 August 2026

1. Important: no self-serve refunds yet

ProPitch does not currently offer online / automatic refunds in the app or admin tools for ordinary pitch bookings. Unpaid booking holds expire after 15 minutes with no charge. For paid disputes, email support@propitch.ng with your booking code after contacting the venue. See Support for self-service tracking tools.

2. Pitch bookings

  • Before payment: unpaid holds expire after 15 minutes — no charge.
  • After payment: cancellations and any goodwill adjustments are handled via support / the venue — not in-app refund buttons.
  • No-shows: generally non-refundable.
  • Venue cancellation: if a venue cancels your confirmed slot, contact support with your code so we can help resolve it.
  • Rainouts / unsafe weather: if the venue closes the pitch for rain or safety, contact the venue first, then email support@propitch.ng or WhatsApp support with your booking code. We coordinate goodwill options with the owner — there is no automatic rain insurance product yet.

3. Group Play

  • Each seat has a refundable pitch share and a non-refundable ProPitch fee.
  • If the game is cancelled or expires under the minimum before confirm, the pitch share is returned; the fee is kept.
  • Paystack cannot refund amounts under ₦50. In that case we credit the pitch share to your ProPitch wallet (Profile → Wallet credit & invites). It applies automatically on your next booking.

4. Season / bulk bookings

Season bookings cover multiple future sessions under one payment. Issues with individual sessions should be raised with the venue and support@propitch.ng using your season tracking code.

5. Gym memberships

  • Monthly memberships renew automatically via Paystack unless you turn off auto-renew before the renewal date.
  • Cancel auto-renew anytime from My memberships — access continues until the current period ends.
  • No mid-period refunds once a billing period has started.

6. Walk-in / cash

Walk-in bookings paid in cash on-site are between you and the venue. ProPitch does not process refunds for cash payments.

7. Disputes

Email support@propitch.ng with your booking or membership ID. We aim to respond within 2 business days.